1. Identify and discuss the behavioural models that relate to the role of a program manager.

2. Discuss program benefits, including how to identify these.

3. Outline the styles and approaches used for communication.

4. What styles and approaches are used in negotiating?

5. Briefly describe ethics.

6. Identify the norms, regulations and legislation of ethics, equity and fairness.

7. What are the methods and strategies relevant to learning and development?

8. Explain a risk management plan.

9. What strategies are used in risk management?

10.Reflect on the types and the formats for a programs vision.