$1.$ If you were the supervisor, how would you have handled the verbal threat made by the employee?

$2.$ If you were Michelle, how would you address your concerns to Gail? What advice would you give

to her?

$3.$ Assume Gail identifies the need to offer training to her supervisors and hires an outside consultant

to facilitate the session. Develop a comprehensive approach of what topics should be addressed

in the training session given what you know from this case.

$4.$ Refer Ontario Employment Standard Acts, what are some other points to be included in employee

handbook based on recent amendments.