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1 . In a Six Sigma program, who is primarily responsible for process improvement? a ) quality circles of entry - level workers b )
In a Six Sigma program, who is primarily responsible for process improvement?
a quality circles of entrylevel workers
b customers
c senior managers
d the CEO
How can you shorten lead time and get things done in a process more quickly?
a Reduce queues lines at each operation, such as with more capacity.
b Have a better layout, so you can move things from one machinepersondepartment to the next more easily.
c all of these answers
d Reduce batch waiting time by making smaller batches.
What is NOT a critical step when gathering and measuring data?
Select an answer:
a Measure everything you possibly can, then interpret the individual numbers free of context.
b Get a ratio and compare it to similar people, departments, or groups.
c Always question your data.
You can easily work out how much a system can deliver by looking at
Select an answer:
a how long it takes one person to move through the system
b the final product
c the quality of the work being produced
d its bottleneck
When you're planning for capacity, you need to consider
Select an answer:
a none of these answers
b space capacity in order to handle fluctuations in service rates
c only how much you'll need based on performance
d cutting resources to the bare minimum
What equation should you use to determine an action trigger point?
Select an answer:
ax the Mean, or the MMR Median Moving Range
bx the MMR Median Moving Range
c Mean or the MMR Median Moving Range
d Mean or x the MMR Median Moving Range
What is the basic tenet of a pull system?
Select an answer:
a You produce an excessive amount of work, which will cause the next person in the chain to speed up
b Persons in any part of a chain should avoid leaving their station to help another.
c You need an automated ordering system that maintains a consistent of work, regardless of delays or distractions.
d You don't produce any work that the next person in the chain can't cope with.
The most successful companies tend to be at the high end of
Select an answer:
a cost
b quality
c value for money
d technology
What factor will affect how much product you produce in a batch?
Select an answer:
a storage costs
b all of these answers
c whether or not your setup time is streamlined
d usage rates
What is NOT an appropriate approach to considering the cost of quality?
Select an answer:
a The point of maximum profit is about quality on a scale from
b The point of minimum costs is always the best place to be
c Choosing low quality on anything is a false economy.
d Trying to achieve a quality of on a scale from will cost you more than you make from it
If an event is or average likely to happen, then you need days of consistently poorexceptional performance before you can be sure that something has changed and you should take further action.
Select an answer:
a
b
c
d
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