$1.$ In a Six Sigma program, who is primarily responsible for process improvement?

a$)$ quality circles of entry$-$level workers

b$)$ customers

c$)$ senior managers

d$)$ the CEO

$2.$ How can you shorten lead time and get things done in a process more quickly?

a$)$ Reduce queues $($lines$)$ at each operation, such as with more capacity.

b$)$ Have a better layout, so you can move things from one machine$/$person$/$department to the next more easily.

c$)$ all of these answers

d$)$ Reduce batch waiting time by making smaller batches.

$3.$ What is NOT a critical step when gathering and measuring data?

Select an answer:

a$)$ Measure everything you possibly can, then interpret the individual numbers free of context.

b$)$ Get a ratio and compare it to similar people, departments, or groups.

c$)$ Always question your data.

$4.$ You can easily work out how much a system can deliver by looking at $\_\_\_\_\_.$

Select an answer:

a$)$ how long it takes one person to move through the system

b$)$ the final product

c$)$ the quality of the work being produced

d$)$ its bottleneck

$5.$ When you're planning for capacity, you need to consider $\_\_\_\_\_.$

Select an answer:

a$)$ none of these answers

b$)$ space capacity in order to handle fluctuations in service rates

c$)$ only how much you'll need based on $100\%$ performance

d$)$ cutting resources to the bare minimum

$6.$ What equation should you use to determine an action trigger point?

Select an answer:

a$)3\mathrm{.}14$x the Mean, $+$ or $-$ the MMR $($Median Moving Range$).$

b$)3\mathrm{.}14$x the MMR $($Median Moving Range$).$

c$)$ Mean $+$ or $-$ the MMR $($Median Moving Range$).$

d$)$ Mean $+$ or $-3\mathrm{.}14$x the MMR $($Median Moving Range$).$

$7.$ What is the basic tenet of a pull system?

Select an answer:

a$)$ You produce an excessive amount of work, which will cause the next person in the chain to speed up$.$

b$)$ Persons in any part of a chain should avoid leaving their station to help another.

c$)$ You need an automated ordering system that maintains a consistent of work, regardless of delays or distractions.

d$)$ You don't produce any work that the next person in the chain can't cope with.

$8.$ The most successful companies tend to be at the high end of $\_\_\_\_\_.$

Select an answer:

a$)$ cost

b$)$ quality

c$)$ value for money

d$)$ technology

$9.$ What factor will affect how much product you produce in a batch?

Select an answer:

a$)$ storage costs

b$)$ all of these answers

c$)$ whether or not your setup time is streamlined

d$)$ usage rates

$10.$ What is NOT an appropriate approach to considering the cost of quality?

Select an answer:

a$)$ The point of maximum profit is about $7$ quality $($on a scale from $0-10).$

b$)$ The point of minimum costs is always the best place to be$.$

c$)$ Choosing low quality on anything is a false economy.

d$)$ Trying to achieve a quality of $10($on a scale from $0-10)$ will cost you more than you make from it$.$

$11.$ If an event is $50/50($or average$)$ likely to happen, then you need $\_\_\_\_\_$ days of consistently poor$/$exceptional performance before you can be sure that something has changed and you should take further action.

Select an answer:

a$)356$

b$)3$

c$)8$

d$)20$