1. In a SWOT analysis, an example of an organization's internal resources would be seen as a(n)

tangible or intangible assets.

strength or weakness.

new entrants or technology.

opportunity or threat.

geographical expansion.

2.

In 1992, 12 countries formed the ________blank, thereby creating a more competitive global force

Association of Southeast Asian Nations (ASEAN)

North American Free Trade Agreement (NAFTA)

Asia-Pacific Economic Cooperation (APEC) trade group

European Union (EU)

Central America-Dominican Republic Free Trade Agreement (CAFTA-DR)

3.

Sunrise Health Systems has hired a consultant to help with organizational decision making. The consultant's first meeting is set up to explain to the managers of Sunrise Health Systems various models of organizational decision processes. Each of the managers seems to prefer one of the models over the others.

When the management discussed making decisions in a crisis, the consultant suggested an effective plan for crisis management. Which of the following elements would have been included in the plan for crisis management given by the consultant?

domain selection

BCG matrix

SWOT analysis

operational goals

communication actions

4.

Operational managers play a crucial role in an organization because they provide

direction and strategy for the organization.

feedback on top management performance.

the key plans for an organization's success.

overall direction by formulating strategy and controlling resources.

the link between management and nonmanagement personnel.

5.

Athletic Pursuits specializes in sporting equipment. Recently, it has decided to add to its business units by opening a steakhouse near a convention center. This strategy is an example of

differentiation.

concentration.

conglomerate diversification.

concentric diversification.

vertical integration.

6.

Nurul is a native of Malaysia where Regal Menswear is building its new plant. If Nurul goes to work at Regal's factory, she will be considered a(n)

inpatriate.

expatriate.

immigrant.

host-country national.

third-country national.

7.

Which of the following is the first step in a formal planning process?

alternative goals and plans

implementation

monitor and control

situational analysis

goal and plan evaluation

8.

Exporting, licensing, franchising, joint ventures, and wholly owned subsidiaries are all methods of

reducing costs.

optimizing global profit.

entering overseas markets.

operating a transnational business.

identifying lucrative consumers on a global scale.

9.

Which model involves fostering communication among subsidiaries to permit transfer of skills?

transnational

global

intranational

multinational

international

10.

An outcome of environmental scanning is ________blank, which is the information necessary to decide how best to manage in a given competitive environment.

competitive dissertation

corporate espionage

competitive intelligence

strategic vision

corporate governance

11.

According to the BCG matrix, a high-growth, weak-competitive-position business is called a

satellite.

dog.

cash cow.

question mark.

star.

12.

Which of the following is NOT one of the ongoing challenges that characterize the current business landscape?

knowledge management

globalization

collaboration

speed of operations

technological change

13.

Marcia, a plant manager at SmartWear, directed her staff engineer to develop a comprehensive inventory of her facility's carbon dioxide and other greenhouse gas emissions. This inventory would represent the facility's ________blank. The engineer analyzed emissions at each stage of the supply chain.

life-cycle analysis

carbon balance

carbon dating technique

environmental impact study

carbon footprint

14.

Trade allows each country to obtain products and produce products more efficiently, which

causes countries to produce more varied goods.

leads to reduced efficiency.

raises the standards of living.

narrows down the market for managers.

leads to increased prices.

15.

A situational analysis should focus on which of the following?

past internal forces and future external influences

future contingencies that are not yet part of the internal or external environments

both the internal forces in the organization and influences from the external environment

only the influences from the external environment

the internal forces at work within the organization or work unit