1) In her TEDx talk, Margaret Hefferman talks about the importance of openness to difficult conversations, and the value of welcoming disagreement as the starting point for producing high-value resolutions to conflict. What were your reactions to her remarks? Do you agree or disagree with her approach, and why?

2) what is something that you will take away as a particularly important lesson or tool for when you are dealing with challenging negotiations in the future? Please provide a specific example and explain why you think it is important.