1. In our day to diay lives, we often exncounter waiting line operations at the bank, restaurants, visits to our general physicians (medical doctors) etc. Can you think of a real life situations where you had encoutered a waiting line operation? Discuss the six characteristics as relevant to the operating characteristics on page 462 . You can use estimates or guess values to discuss your particular example. 2. In decision analysis, we discussed three approaches to decision-making and their characteristics, Briefly use your own words to discuss these three approaches