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1) In the Cost of Quality model by Juran (textbook page 301-302), we studied four cost categories: (a) Prevention costs, (b) Detection/Appraisal costs, (c) Internal
1) In the Cost of Quality model by Juran (textbook page 301-302), we studied four cost categories: (a) Prevention costs, (b) Detection/Appraisal costs, (c) Internal failure costs, and (d) External failure costs. Take Cleveland Clinic as an example of a service provider. Identify cost of quality elements for each of the above four cost categories for Cleveland Clinic
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