Question
1) ________ is the process of identifying prospects who have a need for your product and should be contacted A. Qualifying B. E-mail marketing C.
1) ________ is the process of identifying prospects who have a need for your product and should be contacted
A.
Qualifying
B.
E-mail marketing
C.
Networking
D.
Trade advertising lead generation
E.
Cold calling
2) Several of the most common causes of customer attrition include the following: ________.
A.
the purchase was a one-time need, customer moves or is acquired, and a loyal buyer goes to new company or leaves
B.
product dissatisfaction, dissatisfaction with after-the-sale service, and the customer moves or is acquired
C.
the purchase was a one-time need, customer has issues with the sales team, and customer moves or is acquired
D.
the customer moves or is acquired, customer is unhappy with the after-the-sale services, and a loyal buyer goes to new company or leaves
E.
the purchase was a one-time need, product dissatisfaction, and customer moves or is acquired
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