1. Is the productivity measure of shipments per day per truck still a good way to measure how well a truck fleet is performing? Are there other measures that might be more effective? Productivity measure of shipments per day per truck is a useful metric, but it may not be the sole indicator of how well a truck fleet is performing, especially in a dynamic and competitive industry like Skylex Express. Other measures that might be more effective to assess overall performance could include: - On-time Delivery: This measure would focus on whether shipments are reaching their destinations within the committed time frame. It's a critical aspect of customer satisfaction and can directly impact the company's reputation. - Customer Satisfaction Surveys: Regular surveys of customers can provide valuable feedback on their experience with Skylex Express. This data can help in understanding customer preferences and areas that need improvement. - Pickup Request Fulfillment: Assess how many pickup requests are fulfilled on time. This measure can help in identifying fluctuations in service demand and potential areas for improvement. - Cost per Shipment: Evaluating the cost per shipment, including fuel, maintenance, and driver wages, can help in understanding the efficiency of the operation