1. Iva has been in her role for several years and has been promoted to a managerial positions. Given her performance ans seniority she is earning a salary which is well above the industry average. However, she is starting to dislike working for the orgnanisation and the people she works with but she knows she won't get the equivalent salary elsewhere. She effectively hates working there but can't afford to quit. This is an example of: when he or she says:

a.High affective commitment

b.High continuance commitment

c.High regulatory commitment

d.High normative commitment

2. Research suggests that:

a.No one ever experiences growth or self-actualisation

b.People have drives, not needs

c.Each of us has a unique needs hierarchy, not the same one depicted in Maslow's model

d.People do not have a needs hierarchy

3. Which one of the following would be the main reason why 'satisfied employees tend to produce happier and more loyal customers'?

a.Satisfied employees are less likely to quit their jobs, so they have better knowledge and skills to serve their customers

b.Satisfied employees recommend ways for management to improve the situation

c.Satisfied employees evaluate their options of remaining or leaving the organisation

d.Satisfied employees have the same personal values as the organisation

4. The 'Big Five' personality dimensions represent:

a.All of the options listed here are correct

b.The aggregated clusters representing most known personality traits

c.The personality traits caused by the environment rather than heredity

d.All of the personality traits found in most individuals

5. Which of these theories states that we are motivated by several needs, but the strongest source is the lowest unsatisfied need?

a.Needs hierarchy theory

b.Distributive justice theory

c.Four-drive theory

d.Equity theory