1 - Lauren and her friends went to the Scaddabush located in downtown

Toronto for her birthday. She liked it so much that she held her daughter's sixteenth birthday at the location in Scarborough. She loved that ambiance ten times more than the downtown location. This is a factor of which characteristic of a service? a. Inventory b. Inconsistency c. Inseparability d. Intangibility

2 - Jordan's son has been going to the Oxford tutoring location in Malton for two years now. Jordan moved to Brampton and re-enrolled his son into an Oxford tutoring centre located five minutes from his house. After two visits his son told him he liked his old teachers better and didn't like how they taught here. This is a factor of which characteristic of a service? a. Inseparability b. Inventory c. Inconsistency d. Intangibility

3 - Jenny is a high demand plastic surgeon. She gladly takes on new clients and does consultations every day. She has a 48-hour cancellation policy where she will charge a cancellation fee if someone cancels an appointment with less than 48-hour notice. She does this as it is hard to get another patient in for a time slot with so little notice. Jenny is trying to manage which characteristic of a service? a. Inconsistency b. Intangibility c. Inseparability d. Inventory

4 - Patrice has been going to a therapist for the last six weeks. The most important thing according to her therapist is that she be present. She must show up to the sessions even if she feels like it is no longer necessary. Patrice's attendance is a factor of which characteristic of a service? a. Intangibility b. Inseparability c. Inconsistency d. Inventory

5 - Jacqueline is a home stager. Majority of her work is in rearranging furniture and pieces that the homeowner currently has so that the house will show in the best way to potential buyers. Many have tried to duplicate her work, but they don't deliver the high praise that many homebuyers give for Jacqueline's staging, which is why they often call her to decorate their home after they purchase homes that she has staged. The experience of Jacqueline's work speaks to which characteristic of a service? a. Inseparability b. Inventory c. Intangibility d. Inconsistency