1. Leading indicators provide managers with the information they need to

A) prepare direct material and direct labor variances

B) take timely, corrective action

C) prepare GAAP- based financial statements

D) all of the above

2. Building a balanced scorecard involves

A) clarifying strategies

B) translating strategies into operational objectives

C) selecting measures that provide evidence of objective achievements

D) all of the above

3. A manager can use a performance dashboard for

A) driving business operations

B) focusing on critical measure

C) both driving business operations and focusing on critical measures

D) neither driving business operations nor focusing on critical measures

4. Which of the following is an example of an internal operating non financial measure?

A) accidents per month

B) labor productivity

C) product flexibility

D) market share

5. Which of the following is an example of a customer-oriented nonfinancial measure?

A) Product flexibility

B) Production volume

C) New product introductions

D) Product defects

6. Which of the following strategies relate to the learning and growth perspective?

A) Develop trained workforce and retain and grow customer base

B) Develop trained workforce and infuse corporate culture of quality throughout workforce

C) Devlop trained workforce and achieve operational excellence

D) Develop trained workforce and develop reputation for quick turnaround