$1.$ Managing quality and performance: Camp Bow Wow case study

Watch the following video in which owner Sue Ryan and manager Candace Stathis talk about Camp Bow Wow, a provider of dog care services. Then answer the questions that follow.

Sue says, $$I want to be the best,$$ and goes on to discuss standards of customer service. She would be if she monitors online review sites for positive and negative comments about how Bow Wow employees treated customers$$ dogs.