1.- MyLab MIS Supply chain management is less about managing the physical movement of goods and more about managing information. Discuss the implications of this statement.

2.-MyLab MIS If a company wants to implement an enterprise application, it had better do itshomework. Discuss the implications of this statement.

3.- MyLab MIS Which enterprise application should a business install first: ERP, SCM, or CRM? Explain your answer.

4.-Toronto-based Mercedes-Benz Canada, with a network of 55 dealers, did not know enough about its customers. Dealers provided customer data to the company on an ad hoc basis. Mercedes did not force dealers to report this information. There was no real incentive for dealers to share information with the company. How could CRM and PRM systems help solve this problem?

5.-Office Depot sells a wide range of office supply products and services in the United States and internationally. The company tries to offer a wider range of office supplies at lower cost than other retailers by using just-in-time replenishment and tight inventory control systems. It uses information from a demand forecasting system and point-of-sale data to replenish its inventory in its 1,600 retail stores. Explain how these systems help Office Depot minimize costs and any other benefits they provide. Identify and describe other supply chain management applications that would be especially helpful to Office Depot.

6.- In this exercise, you'll use database software to develop an application that tracks customer service requests and analyzes customer data to identify customers meriting priority treatment.

Prime Service is a large service company that provides maintenance and repair services for close to 1,200 commercial businesses in New York, New Jersey, and Connecticut. Its customers include businesses of all sizes. Customers with service needs call into its customer service department with requests for repairing heating ducts, broken windows, leaky roofs, broken water pipes, and other problems. The company assigns each request a number and writes down the service request number, the identification number of the customer account, the date of the request, the type of equipment requiring repair, and a brief description of the problem. The service requests are handled on a first-come-first-served basis. After the service work has been completed, Prime calculates the cost of the work, enters the price on the service request form, and bills the client. This arrangement treats the most important and profitable clientsthose with accounts of more than $70,000no differently from its clients with small accounts. Management would like to find a way to provide its best customers with better service. It would also like to know which types of service problems occur most frequently so that it can make sure it has adequate resources to address them.

Prime Service has a small database with client account information, which can be found in MyLab MIS. Use database software to design a solution that would enable Prime's customer service representatives to identify the most important customers so that they could receive priority service. Your solution will require more than one table. Populate your database with at least 10 service requests. Create several reports that would be of interest to management, such as a list of the highestand lowestpriority accounts and a report showing the most frequently occurring service problems. Create a report listing service calls that customer service representatives should respond to first on a specific date.

7.- In addition to carrying goods from one place to another, some trucking companies provide supply chain management services and help their customers manage their information. In this project, you'll use the web to research and evaluate two of these business services. Investigate the websites of two companies, UPS and Schneider National, to see how these companies' services can be used for supply chain management. Then respond to the following questions:

7.1. - What supply chain processes can each of these companies support for its clients?

7.2. - How can customers use the websites of each company to help them with supply chain management?

7.3.- Compare the supply chain management services these companies provide. Which company would you select to help your firm manage its supply chain? Why?

8.-With a group of three or four other students, use the web to research and evaluate the products of two vendors of enterprise application software. You could compare, for example, the SAP and Oracle enterprise systems, the supply chain management systems from JDA Software and SAP, or the customer relationship management systems of Oracle and Salesforce.com. Use what you have learned from these companies' websites to compare the software products you have selected in terms of business functions supported, technology platforms, cost, and ease of use. Which vendor would you select? Why? Would you select the same vendor for a small business (50-300 employees) as well as for a large one? If possible, use Google Docs and Google Drive or Google Sites to brainstorm, organize, and develop a presentation of your findings for the class.

9.-Why would supply chain management be so important for Clemens Food Group?

10.-What problem was the company facing? What management, organization, and technology factors contributed to the problem?

11.-Was SAP S/4HANA a good solution for Clemens Food Group? Explain your answer.

12.-What management, organization, and technology issues had to be addressed to implement SAP S/4HANA at Clemens Food Group?

13.-What are three reasons a company would want to implement an enterprise resource planning (ERP) system and two reasons it might not want to do so?

14.-What are the sources of data for analytical CRM systems? Provide three examples of outputs from analytical CRM systems.