(1 of 10) The consumer decision process includes: Select Answer(s): Decision alternatives Information search Brand comparison Satisfaction determinants Save Answer Skip Question I Am Finished/Submit for Grade (2 of 10) Consumer journey touchpoints include: Select Answer(s): Moods Salespeople Brands Emotions Mobile technology DOOOOOO" 10 (3 of 10) Psychological factors that influence the consumer journey are: Select Answer(s): Background music Motivation Attitudes Determinant attributes 2 3 4 5 6 7 8 9 (4 of 10) Customer loyalty can be: Select Answer(s): Confirmation loyalty True loyalty Passive loyalty Save Answer Skip Question I Am Finished/Submit for Grade (5 of 10) Situational factors that influence the consumer journey are: Select Answerts): Social situation Expectation-confirmation Shopping alternatives Mood (6 of 10) When a small child says, "You can get me any toy as long as it is pink," she is using: Consideration set Heuristics External information Save Answer nswer Skip Question I Am Finished/Submit for Grade 1Am Fin DDDDDD00" (7 of 10) The consumer behavior discipline covers the following topics: Select Answer(s): What motivates consumers not to buy products How societal norms influence political decisions How emotions affect spending behavior How consumers shop online How consumers feel about brands (8 of 10) Determinant attributes can be: Select Answer(s): Price Brand Alternative Dependent (9 of 10) Personal factors that influence the consumer journey are: Select Answer(s): Sub-cultures Self-role theory Lifestyle Family life-cycle (10 of 10) The consumer journey includes: Select Answer(s): Production Need Decision Experience