1 of 39 The facility manager is responsible for managing and overseeing a strategic facility plan. What is NOT part of that responsibility? A. Aligning the facility's strategic plan with the demand organization's strategic plan. B. Helping the demand organization align its plan with the facility's strategic plan. C. Managing and overseeing the tactical steps needed to achieve the goals of the demand organization's strategic plan. D. Understanding the demand organization's strategic plan and purpose. 2 of 39 What best describes the contents of a strategic facility plan? A. Schematics and other documentation of facility operations and maintenance. B. Rules and regulations for safety, security and emergency response. C. How the facility's long-term activities will support the organization's mission and goals. D. Specific operations and maintenance approach to produce lowest total overall waste. 3 of 39 What is the overall goal of reliability-centered maintenance? A. To keep assets in good order by scheduling maintenance tasks at specific intervals. B. To balance the amount of preventive maintenance with a run-to-failure approach. C. To have more planned maintenance activities than unplanned. D. To integrate preventive maintenance with predictive maintenance 4 of 39 What type of maintenance includes integrating different maintenance and repair options that will result in the highest chance that a machine functions as intended over its lifetime balanced against the proper level of maintenance? A. Corrective maintenance B. Preventive maintenance C. Planned maintenance D. Reliability-centered maintenance 5 of 39 What are terraces and grading, tunnels, paving, traffic control, and fencing considered to be part of? A. Building envelope B. Facility structure C. Building systems D. Facility grounds 6 of 39 What should a facility manager do to develop service plans that reflect what occupants need? A. Increase occupant interactions with staff. B. Act on suggestions from vendors and contractors. C. Consider previously implemented practices. D. Survey occupants for their input. 8 of 39 Which system tool is best to assess when equipment is close to failure and may need to be replaced? A. Total productive maintenance (TPM). B. Reliability-centered maintenance. C. Asset list in Enterprise Resource Program (ERP). D. Review for maintainability. 10 of 39 Which statement does NOT describe a successful occupant services plan? A. It helps make the delivery of occupant services measurable. B. It is a long-term plan created by the demand organization. C. It formalizes occupant service satisfaction requirements. D. It sets clear expectations for providing occupant services. 11 of 39 How are plumbing, electrical, heating ventilation and air conditioning (HVAC), and transport systems generally categorized? A. As systems requiring specialized contractors. B. As high-security systems. C. As building systems. D. As maintenance systems. 13 of 39 What is the main factor a facility manager should consider when trying to determine the right mix of occupant services? A. Feedback from of owners and occupants. B. Skills of facility staff. C. Availability of competent contractors. D. Goals of key stakeholders. 17 of 39 What term describes the perception or measurement of lighting intensity in a particular direction? A. Luminance B. Ambience C. Lumens D. Glare 18 of 39 What is NOT considered an occupant service? A. Recording and inspecting assets. B. Emergency preparedness. C. Mail delivery and pickup. D. Managing relocations. 19 of 39 What is the first step in developing a work plan for occupant services? A. Assign tasks. B. Assess occupant needs. C. Input data. D. Schedule services. 21 of 39 Which statement best describes the use or value of a balanced scorecard (BSC)? A. It recognizes tangible assets such as employees and image. B. It supports only operations aspects. C. It reflects goals found in the strategic facility plan. D. It replaces the need to measure total cost of ownership (TCO). 24 of 39 Why is life-cycle costing (LCC) important to the facility manager? A. It eliminates the need to forecast the costs for maintaining an asset. B. It is a more comprehensive measurement than total cost of ownership (TCO). C. It can indicate when replacement may be more suitable than repair. D. It can be combined with the salvage value to estimate the total cost of ownership (TCO). 25 of 39 Which statement best describes the purpose of a service level agreement? A. It anticipates potential disputes and avoid conflicts. B. It is applicable to contractors but not useful to determine performance of staff. C. It is useful in large, multi-faceted facilities but not in smaller, single-purpose organizations. D. It establishes standards and supports agreed on success measures. 26 of 39 In which phase does the facility manager begin measuring an asset's life cycle? A. Acquisition and installation B. Operation and maintenance C. Research and planning D. Removal and recycling 27 of 39 Which area of responsibility does overseeing a building's perimeter detection, deterrence, and access devices fall under? A. Security B. Building automation C. Information technology D. Pedestrian traffic flow 28 of 39 Which of the following is NOT included in an emergency operational plan? A. Emergency contact list of the area support agencies. B. Emergency transportation and recovery costs. C. Backup communications equipment. D. Checklists for emergency actions relative to building systems. 30 of 39 What is NOT an effective approach to preparing for modifications to occupant services? A. Communicating the changes only to the building owner. B. Having well-defined procedures and specifications. C. Getting feedback to determine the success of the modification. D. Ensuring the work has been completed and inspected. 32 of 39 What factor is generally NOT considered when deciding to replace an asset? A. Health and safety considerations. B. Lifetime energy and resource costs. C. End of initial warranty period. D. Image or aesthetics 34 of 39 Which statement best describes the purpose of commissioning? A. Reviewing manufacturers' documents to establish maintenance plans. B. Approving a maintenance schedule or work plan so that activities can begin. C. Evaluating and verifying newly installed systems for operational performance as designed. D. Audits and oversight by third parties to reveal lapses and gaps in maintenance. 35 of 39 Which statement is true concerning plumbing systems? A. They are considered a medium-term investment that will be outdated within the life of the building. B. They are always separate from fire suppression systems. C. They should be run at the lowest acceptable pressure to maintain longevity. D. They need to be durable for the anticipated life of the building because most of the system is not readily accessible 37 of 39 Which statement is true of an infrastructure inventory or register? A. It should only be updated when an asset fails an inspection. B. It should be informally built as assets are acquired. C. It should only be used for inspection and regulatory purposes. D. It should include all physical assets and their current condition. 39 of 39 What is the facility manager's primary responsibility when it comes to operations and maintenance? A. Maintain operations at the highest reliability at lowest cost. B. Determine type of occupants. C. Develop the facility's ownership strategy. D. Decide the facility's mission.