1 of30

Gucci manufactures luxury shoes. It allows individuals to make changes to their work responsibilities, even dramatic changes, if they create or discover more efficient ways to work. This is an example of a company using ________.

	job enlargement
	job enrichment
	job rotation

Question

2 of30

A manager's display of social sensitivity, such as the level of respect and dignity shown to employees, will have a positive effect on employees' level of engagement. This describes:

	interactional justice.
	interpersonal justice.
	procedural justice.

Question

3 of30

The level of ________, should be specific to each person to increase motivation.

	commitment
	challenge
	feedback

Question

4 of30

Which of the following is an example of a specific goal?

	Process as many customer claims as you can by the end of the day.
	Call several customers to ask for their feedback on customer service at the restaurant.
	Sign up five new customers for the store loyalty program by the end of your shift.

Question

5 of30

What does the ERG theory add to Maslow's assumptions?

	It sharpens the hierarchy and recognizes that multiple needs cannot be operating simultaneously.
	It draws Maslow's theory model into a different shape.
	It defines the "frustration-regression" principle.

Question

6 of30

Intrinsic rewards are not tangible, meaning that they can't be easily measured or quantified. Some examples are:

	skill development and skill mastery, social status, or promotions.
	skill development and skill mastery, social status, or power.
	skill development and skill mastery, raises, or power.

Question

7 of30

CEOs are often offered stock options to align their interests with stockholders (in theory). But CEOs have more levers to raise stock prices than just improving the company. Financial gimmicks like stock buybacks can increase the stock price without increasing the net value of the company. CEOs can still cash in their stock options, worth tens of millions of dollars. The motivating factor for CEOs who use gimmicks like this is

	external.
	internal.
	creating long-term value for stockholders.

Question

8 of30

As a manager applying reinforcement theory, what methods would you use to reduce the frequency of an undesired behavior?

	You might completely ignore the unwanted conduct and reduce the behavior because it receives no reinforcement.
	You would present a positive consequence following the unwanted conduct.
	You could praise the employee's behavior and link the behavior with positive consequences.

Question

9 of30

Jefferson has worked as an inventory specialist at the DeFeet sock company for seven years and receives $15 an hour. He is very diligent on the job and has never been late. As his skills have grown, he has become more like the manager of the inventory department. He makes sure everyone has the tools, access, and information needed to do their jobs effectively. Jefferson is management material. Today, Jefferson shows up at work to discover a new manager has been hired to oversee inventory. He discovers that the new manager is paid $25 an hour. In this scenario, what are the inputs according to equity theory?

	the market salary for an inventory manager
	the new manager's experience at another firm and his pay of $25 per hour
	$25 per hour

Question

10 of30

If you feel a strong need for success, you have a need for ________, according to McClelland's acquired-needs theory.

	achievement
	power
	affiliation

Question

11 of30

Which of the following is NOT a factor in goal commitment?

	Importance
	Feedback
	Self-Efficacy

Question

12 of30

According to the lesson, what is a risk of using reinforcement theory described in the lesson?

	Employees may feel disrespected and become offended.
	Employees may not respond to external motivation.
	Employees may disregard any consequences for behaviors (positive or negative).

Question

13 of30

In the United States, the wealth inequality is extraordinary. The wealthiest 10% control three-quarters of all family wealth in the country, and the rich are still getting richer. But most Americans are not disturbed by this outcome. They have faith in the free markets for labor and capital. This approach to wealth distribution falls under:

	equity theory.
	interactional justice.
	procedural justice.

Question

14 of30

According to the lesson, the number one thing employees want in their next job is:

	work in strengths
	significant pay increase or benefits
	work-life balance
	diversity in the workplace

Question

15 of30

According to the lesson, McDonald's restaurant uses which of the following to accommodate younger workers who are easily bored and who desire flexible working hours?

	Job enlargement
	Job enrichment
	Job rotation

Question

16 of30

As a manager you may need to discipline poor-performing employees and clearly communicate both good news and critical feedback. If you are preoccupied by how others perceive you, you have a need for ________, according to McClellend's acquired-needs theory, and you might find managing others difficult.

	affiliation
	achievement
	power

Question

17 of30

According to _________ theory, perceived unfairness can cause distress for both the person who feels slighted and the person who gets more than they deserve

	reinforcement
	expectancy
	two-factor
	equity

Question

18 of30

Frederick Herzberg surveyed workers to ask what was important to their motivation. He found these could be grouped into two sets of factors, which he called:

	hygiene factors and intrinsic motivation.
	hygiene factors and motivators.
	extrinsic factors and motivators.

Question

19 of30

All the following are areas in Maslow's hierarchy of needs, EXCEPT:

	physiological, self-actualization
	safety, social
	collaboration, coordination

Question

20 of30

Individuals are motivated by a sense of fairness in their interactions. According to ________, our sense of fairness is a result of the social comparisons we make.

	two-factor theory
	acquired-needs theory
	equity theory

Question

21 of30

1 Management as a process means

	hiring and firing employees and rewarding good behavior
	leading, organizing, and controlling resources and people to meet organizational goals
	planning, organizing, leading and controlling resources and people to meet organizational goals

Question

22 of30

Google has unusual work teams. Each team is 3 to 4 people who work independently of other teams, but each team posts weekly to a company blog about what they are doing. Google's management has chosen an unusual:

	organizational structure
	planning method
	method of leading

Question

23 of30

The advantage of a plan is that it can be very specific in how it addresses the needs of a particular situation.

	an ad hoc
	a single-use
	a standing

Question

24 of30

Boeing's engineering manager is developing a budget for the coming year. His team must produce lighter, more efficient designs for an aircraft engine. Most of his team members are experienced, but he must replace one junior engineer to help the team. His plans are

	long-term
	short-term
	financial

Question

25 of30

Which of the following is an example of gender-based harassment?

	Employee repeatedly makes lewd and sexually demeaning comments in the break room.
	Physician at a health center in a university engages in inappropriate touching of female students and others who receive examinations.
	Male graduate students sabotage the results of female graduate students' research.

Question

26 of30

You and two other members of your team have been asked to present a lunch and learn on the topic of social diversity. Which of the following is the BEST working definition of diversity:

	tolerance of the "other" - essentially those who are different from us
	a fact of life living in a country founded largely by immigrants
	inclusion of a range of human characteristics that differ from our town

Question

27 of30

Which of the following describes a leader that makes decisions without significant employee involvement in the process?

	Laissez-Faire
	Democratic
	Autocratic

Question

28 of30

In ________ leadership, the focus is on the objective analysis of what needs to be done and the specific course of actions that should be taken to meet those needs.

	task-oriented
	people-oriented
	goal-oriented

Question

29 of30

If you want to convey facts, what is the best communication choice for you?

	Written communication
	Verbal communication
	Oral communication

Question

30 of30

Formal communications conform to rules and regulations prescribed by the profession or law. Formal information

	flows from friend to friend.
	flows within the chain of command or within task responsibilities.
	flows where it is needed.