1. One way a leader can manage conflict levels is by instilling a sense of ____ within a team.

A. privacy

B. modesty

C. trust

D. ambiguity

2. Kate's family runs a restaurant. After her father passed away last year, she and her siblings argued about whether they should close the business or select one family member to take over as manager. She and her siblings are experiencing _____ conflict.

A. intergroup

B. ambiguity

C. intragroup

D. perception

3. Conflict between individuals is called _____ conflict.

A. interpersonal

B. intragroup

C. intergroup

D. intrapersonal

4. Uncertainty and a lack of clarity surrounding expectations about a single role is called intragroup conflict.

True

False

5. Rather than speak up about her concerns and upset the team, Kelli decides to agree with their decision so the program can move forward. Many of her coworkers feel that Kelli is weak because she fails to contribute her ideas. This is an example of the ____ style.

A. collaborating

B. accommodating

C. forcing

D. avoiding

6. Kellen is frustrated because the union won't listen to the reasons the company can't increase pay and Miranda is frustrated because the company won't listen to the reasons the union workers deserve a pay increase. It is suggested that a third party try to solve the dispute through

A. mediation.

B. affiliation.

C. accommodation.

D. privatization.