1) Outline why it is important to reflect on your own social and cultural background to assist your role as a healthcare worker/Admin support role?

1.1) Provide two (2) examples of working environments where you will work across cultures in your support role.(Example: Reception)

1.2) By giving two (2) examples discuss verbal and non-verbal communication techniques when communicating with client from diverse backgrounds.(50-75 words for each)

1.3) Describe three strategies of how to deal with conflict based on a cross-cultural misunderstanding.