1. Overview of ISO-9001 (what is it)?

2. Advantages from a business and project management perspective why should this company implement ISO-9001, gain certification and maintain it over the year?

3. Concerns/Issues from a business and project management perspective what problems might occur if this company obtains ISO-9001 for their project management office?

4. Your recommendation for the public utility should they get certified in ISO-9001? Why or why not?