1. Pamela Smith did not have the opportunity to see or feel the product before she made her purchase decision. In this case, she may have liked to take advantage of what type of offer?

		Free examination
		Money-back guarantee
		Risk-free offer
		All of the above

2. The Lands End catalog always details the weight, height, length, etc. of its products. By doing this the company is disclosing _____.

		Product accessories
		Product options
		Product specifications
		Product personalization