1. Pick 2 people to Interview and topics/questions for Interview: Parts Manager, New Service Manager, IT Manager-Find out: how to schedule appointments, how to order parts, what reports needed. 2. JAD/RAD/Agile -compare... which to use? 3. Draft questionnaire to users- Technicians, Parts, Appointment settlers. Send to all users, stratified or systematic (every nth person). Send to all- small group. (Come up with 7 questions per person, You need 2 people). 4. Identify Functions of proposed Information System (SIM). (Make sure to elaborate and be detailed)