1. While working with Alcoa's operations in Tennessee, Russ Ackoff consulted on their efforts to introduce...

a) the first Quality Circles in the United States

b) a Quality of Work-Life Program

c) Profit Sharing

d) Statistical Process Control

2) Throughout his career, Russ Ackoff took great pleasure in challenging a wide collection of what he termed "obvious things." Which of the following did he challenge;

a) The health care system of the United States is not a health care system; it is a sickness and disability care system.

b) That problems are disciplinary in nature.

c) Improving the performance of the parts of a system taken separately will improve the performance of the whole.

d) Identifying and defining the hierarchy of mental content which, in order of increasing value, are data, information, knowledge, understanding, and wisdom.

3. According to Russ Ackoff, in a democracy, authority is...

a) absolute

b) circular

c) systemic

d) linear

source

http://demingcooperative.org/ackoffvideos/