1. Place yourself in the role of a customer for any product-a good or a service. Identify at least four quality control subjects that are important to you as a customer and that the supplier should measure. For each quality control subject, propose a unit of measure.

2. Place yourself in the role of upper management for any organization producing goods or service. Identify at least four quality control subjects that are important to internal organizational performance and that the organization should measure. For each quality control subject, propose a unit of measure.