1. Please post the good news letter attached to the question

2. Please post the bad news letter attached to the one of the scenario can be either 10 or 11

15. You are in charge of customer relations at Northway's Resort Hotel. The hotel special- izes in vacation packages for families. It advertises free tennis, swimming, and windsurfing. The O'Connor family (parents and two children) came for a week in July and paid a bill of $3 000. However, Mr. O'Connor has written asking for a partial refund since the tennis courts were being repaired and were out of play for four of the seven days. He says the family's main reason for choosing Northway's was the tennis facility. You think Mr. O'Connor's claim is a fair one and decide to send a $500 refund. Write the accompanying letter. write letter to new stu- 10. A neighbour and owner of Garden Master Franchises, Herbert Carter, has applied for credit to buy garden equipment from your company, ABC Industries. As credit manager of ABC, you discover that Carter has a record of late payment of his bills and that his business appears to be financially shaky. Write a letter to Carter in which you refuse his application for credit. 11. You are the owner of The Donut Shop and you have received a letter from Bill McIntyre, director of the Frontenac County Softball League. He has asked you to sponsor the boys' midget team in the amount of $1 000. Your promotional budget is already allocated for this year. Since you already sponsor a girls' softball team, you are not likely to sponsor another team in the next few years. Write a letter of refusal to McIntyre. You will be including with it 100 coupons for a free doughnut to be distributed to the boys in the league