1 point What is NOT an advantage of decentralization? Frees top management time Provides training Supports use of expert knowledge Duplication of costs What is NOT a responsibility center? Revenue Cost Income Profit 1 point What is NOT a goal of performance evaluation systems? Communicating expectations Operational performance measures Motivating segment managers Providing feedback Who is at the top of the organization chart in Smart Touch Learning? CEO ClO CFO COO What is NOT a perspective from the balanced scorecard? External business Customer Learning and growth Financial