1. Problem at WCBA: The main problem at WCBA is the recurrent violation of Federal Communications Commission (FCC) rules by student announcers during on-air broadcasting. Despite Ann Caldera's efforts in providing comprehensive policies and procedures, the students continue to make illegal announcements, indicating a lack of understanding and compliance with the FCC regulations. The issue seems to stem from a gap in leadership and communication, where the seriousness of the job and the necessity of obeying FCC rules are not fully understood or internalized by the student announcers. 2. Advice to Caldera Using SLII: SLII (Situational Leadership II) is a leadership model developed by Ken Blanchard and emphasizes adapting leadership styles based on the deve