1. Provide at least three examples of how you can monitor staff performance. Explain, why it is important to monitor staff and provide feedback and coaching where necessary?

2. Describe the key elements of performance management systems including the different ways that data is collected and interpreted to indicate productivity and the processes used for performance appraisal interviews.

3. As a manager/ leader of staff, what forms of guidance and support might you need to provide in order to enhance staff performance? Identify at least six.

4. Identify five solutions that could be suitable for solving staff performance issues.

5. describing the reasons for performance appraisals and the different formats and methods used for performance appraisals

6. Explain the procedures that an organisation should have in place surrounding:

a. Performance appraisal interviews.

b. Formal performance management and counselling sessions.

c. Grievance procedures.

7. Explain how you should communicate instructions and how you can know if you have been understood?

8. As a supervisor/ leader, how can you ensure that you are able inform colleagues about expected standards of performance using appropriate communication mechanisms?

9. Explain, how you can make allowances for diversity and differences during communications?

10. What is the benefit of maintaining close contact with employees when monitoring their ongoing performance?

11. Describe, how you can ensure that you maintain close contact with employees.

12. Why is it important for organisations to guide and support new and existing employees in order to enhance their work performance?

13. Should good work be rewarded and recognised? Explain

14. List six examples of how you can provide recognition and reward for achievements and outstanding performance.

15. Explain, why support for individual development is so important?