1.

Question 1

As a project manager overseeing a product launch, you monitor and inspect the results to ensure the project is meeting the quality standards. You notice one standard is not being met and take corrective action to improve the standard. Which quality management concept does the inspection and corrective action represent?

1 point

Quality control

Quality standards

Quality assurance

Quality planning

2.

Question 2

Which quality management concept takes place throughout the entire project lifecycle and focuses mainly on audits and testing during the development process?

1 point

Quality standards

Quality assurance

Quality control

Quality planning

3.

Question 3

A project manager sets clear expectations with customers about when they'll communicate certain project updates and changes. To gain the customers' confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?

1 point

Empathic listening

Negotiation

Trust-building

Quality planning

4.

Question 4

As a project manager, you're doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?

1 point

Acceptance criteria

Critical user journey

Edge case journey

User story

5.

Question 5

A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager's continuous improvement?

1 point

To enable process improvement

To ensure that a product makes its way towards the best outcome

To enable team improvement

To improve the product at the last stage of the quality management process

6.

Question 6

As a project manager, you identify a process-based problem you'd like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it's impacting their performance. Which DMAIC step did you apply?

1 point

Define

Measure

Control

Analyze

7.

Question 7

As a project manager, you fine-tune a fix you previously applied to the product to ensure continuous improvement. Which PDCA step are you applying?

1 point

Plan

Act

Check

Do

8.

Question 8

As a project manager, you work on a collection of projects and programs across the organization. What is the term for this collection of projects and programs?

1 point

Portfolio

Program

Library

Project

9.

Question 9

What are reasons to hold a retrospective? Select all that apply.

1 point

Missed deadline

User story completed ahead of time

End of a sprint

Miscommunication between stakeholders

10.

Question 10

During your team's sprint, there was a disagreement with another team which caused a missed deadline. What tactic should you use in the future to resolve the issue without further friction between teams?

1 point

Encourage anonymous or private feedback

Get the program manager involved

Get everyone on the team together and discuss what happened

Let stakeholders give feedback so the team can get a different perspective