1. Question What are the three directions of formal communication in an organization? And who are the audience for each? (Example purpose only) You have a very sensitive personal topic to discuss with your supervisor - a raise, or employee discipline issue, etc. What is the best communication channel to use? (Example purpose only) As discussed in class, what is the primary objective of Business Communication (it begins with a P) and what are the two factors that influence the outcome of this objective (hint-one factor begins with an A, the other factor with a T)? Explain why the two factors are important. What are the two types of conflict in an organization? Give an example of each. What are the five conflict resolution strategies, and when should you use each?