1. Rackspace, a web hosting company, achieves its exceptional customer service by: Select one: a. training its leaders and managersb. relying on self-managed teamsc. delegating tasks to the best employees d. building a relationship between leaders and followers

2. It is important for managers to understand the difference between _________ and __________. Select one: a. development; enrichment b. teams; group c. leadership; leadership substitutes d. delegation; dumping

3. XYZ Corporation recently created a new project team to investigate the feasibility of introducing a new line of products. Nigel was appointed leader of the team and during the first meeting he lead the team through a series of activities intended to clarify goals and member roles as well as create norms for acceptable interaction. This approach is best known as. Select one: a. a cross training session b. a team building activity c. coordination training d. assertiveness training

4. Dawne supervises six employees who have all recently joined the organization within the past three months. Dawne is feeling overworked because she believes her subordinates do not have the necessary skills and knowledge. Which argument is the strongest rationale to justify that she should indeed delegate more responsibility? Select one: a. The leaders job is to get followers prepared to take on new tasks. b. The leaders responsibility is to train followers and prepare them for new challenges. c. Encouraging experimentation and tolerating mistakes are essential to learning and development.

d. Doing busy work is not an appropriate use of a leaders time.