1. Read each of the situations below and decide on the type of action you will take to rectify the issues. Ensure you explain the specific steps you will take to implement your action(s) effectively

a. Situation: One of the new workers recently suffered an accident working the forklift to remove boxes off a high shelf. This resulted in 2 days lost in production due to an investigation taking place.

Type of action I will take and how I will implement it:

b. Situation: A subsequent investigation revealed that the worker was not using the correct technique. This was a major accident; however, they were not injured severely but did need to take three days off work.

Type of action I will take and how I will implement it:

2. How you would use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance.

a. Description of how you instigate the use of digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance

4. List two (2) emerging digital technologies.