1. Read the following paragraph. Identify areas where the manager could have taken more effective action to promote emotional wellbeing.

Sarah's manager noticed she was becoming more irritable in the office, but decided to see if the behaviour went away on its own. After a few weeks, she came to him and said she thought she had stress. Not knowing what the symptoms were, he told her she was probably just tired and to take some holiday time. Soon after that, she went off sick with stress.

2. How may a person's gender change their needs in the workplace?

3. What professional and personal performance standards apply to you in your role?

4. Imagine a scenario where one employee has threatened another in the workplace. How would you plan and prepare for the debriefing

5. John has arrived for his debriefing following the accident. Give a question for each of the six stages that will help to open discussion?

6. Lisa witnessed a violent incident in the workplace and is unsure about whether she wants to come back to work in her debriefing. She feels anxious, can't sleep and experiences flashbacks to the event.

What support could you offer her?

7. What policies relate to debriefing and crisis procedures could be present in a workplace?

8. Give examples of internal or external support options and employee assistance programs.

9. What should you do if a client has needs you can't meet during the debriefing?

10. Give examples of professional boundaries you should respect when debriefing clients.