1. Referring to your communication planning undertaken in Assessment Task 1, develop a communication package ready for delivery which includes:
a. an oral, interactive component, facilitating opportunity for clarification and providing feedback
Communicate and build support for organisational initiatives and objectives.
Form a new communications team.
Further training of staff (Up-skill and re-skill existing employees).
b. a written component.
Develop an effective policy framework.
Manage information flow.
Certificate IV of Leadership and Management (BSBLDR401) BSBLDR401 Communicate Effectively as a Workplace Leader Assessment Prepared for 2 Md Tarequl Ahad Prepared by ID Date 20.1.2020 1. Referring to your communication planning undertaken in Assessment Task 1, develop a communication package ready for delivery which includes: a. an oral, interactive component, facilitating opportunity for clarification and providing feedback Communicate and build support for organisational initiatives and objectives. Form a new communications team. Further training of staff (Up-skill and re-skill existing employees). b. a written component. Develop an effective policy framework. Manage information flow. ***Ensure your communication is respectful and positive in accordance with audience and organisational needs. Ensure your communication package, particularly its written component, obeys format conventions and is consistent with the organisation's style guide. Ensure your communication contains or is supported by some mechanism for acknowledging receipt, for example a read receipt in the case of written communication. Ensure you have completed or reviewed the monitoring and evaluation information in your communications plan. Appendix 2: Communication Plan - MyJKL 2. Develop a feedback data collection tool or mechanism for collecting, from your identified audience, communication performance data in accordance with your monitoring and evaluation planning. For example, you may develop a questionnaire, poll, a set of focus group or interview questions; you may also choose to use forms of automatic tracking or analytics if appropriate. Candidate's Name Name of Activity Project MyJKL Meeting Date 1 = strongly disagree 2 = disagree 3 = unsure 4 = agree 5 = strongly agree Presentation Matter : An overview was given The content was organised logically The main points were backed up with evidence The presenter understood the content I was able to follow all the points made Manner : The presenter : - Was well-groomed - Spoke clearly 1 SCALE 2 3 4 5 - Stood and moved with purpose - Used vocal techniques to create interest - Engaged the audience through eye contact - Developed rapport with the audience Method : The layout of the room assisted delivery Presentation aids supported the content The presenter handled Q&A session effectively The presenter finished on time 3. Arrange with your assessor for an audience to receive, ask questions regarding, and provide feedback on the communication package. 4. Deliver your communication and collect feedback and performance data using your selected tool/s or methods. a. Track receipts. b. Provide clarification to audience questions or enquiries. c. Collect feedback for the purpose of: i. monitoring implementation and to provide opportunity to correct deficiencies ii. evaluation and continuous improvement of communication processes. d. Collect at least two (2) third-party reports as evidence of two-way communication to clarify understanding and seek feedback. e. Use interpersonal skills to interact with your audience in a respectful and positive way. Note: the feedback data you collect will provide information for use in providing follow-up communications and preparing an evaluation report in Assessment Task 3. Candidate's Name Name of Activity Project MyJKL Meting Date 1 = strongly disagree 2 = disagree 3 = unsure 4 = agree 5 = strongly agree Presentation Matter : An overview was given The content was organised logically The main points were backed up with evidence The presenter understood the content I was able to follow all the points made Manner : The presenter : - Was well-groomed - Spoke clearly - Stood and moved with purpose - Used vocal techniques to create interest - Engaged the audience through eye contact - Developed rapport with the audience Method : The layout of the room assisted delivery Presentation aids supported the content The presenter handled Q&A session effectively The presenter finished on time Comment: I agree with the strategies that the presenter suggested. 1 2 SCALE 3 4 5 Candidate's Name Name of Activity Project MyJKL Meting Date 1 = strongly disagree 2 = disagree 3 = unsure 4 = agree 5 = strongly agree SCALE Presentation 1 2 3 4 Matter : An overview was given The content was organised logically The main points were backed up with evidence The presenter understood the content I was able to follow all the points made Manner : The presenter : - Was well-groomed - Spoke clearly - Stood and moved with purpose - Used vocal techniques to create interest - Engaged the audience through eye contact - Developed rapport with the audience Method : The layout of the room assisted delivery Presentation aids supported the content The presenter handled Q&A session effectively The presenter finished on time Comment: In addition to the strategies presented, video-conferencing should also be considered as an option for an easier communication between internal employees and customers. 5 Appendix 1: Third-party Report Your name: Candidate's name: Your position and relationship to candidate: Declaration: Please mark Y (Yes) or N (No) as applies to your interaction with the candidate. The candidate provided me (in the role of JKL target employee or management audience) with an opportunity to view a communication or communications (Y/N) I was given an opportunity to acknowledge receipt of written or non-live or interactive communications (Y/N) I was given the opportunity to respond or interact with the communication to seek clarification (Y/N) I was given the opportunity to respond or interact with the communication to provide feedback (Y/N) I perceived the tone of the communication and interactions with the candidate to be both respectful and positive (Y/N) Signature: Date: Your name: Candidate's name: Your position and relationship to candidate: HR GENERAL MANAGER/ SUBORDINATE(STAFF) Declaration: Please mark Y (Yes) or N (No) as applies to your interaction with the candidate. The candidate provided me (in the role of JKL target employee or management audience) with an opportunity to view a communication or communications (Y/N) I was given an opportunity to acknowledge receipt of written or non-live or interactive communications (Y/N) I was given the opportunity to respond or interact with the communication to seek clarification (Y/N) I was given the opportunity to respond or interact with the communication to provide feedback (Y/N) I perceived the tone of the communication and interactions with the candidate to be both respectful and positive (Y/N) Signature: Date
