1.) Request Refusal: Carnival Rejects Under-21 Crowd The world's largest cruise line finds itself in a difficult position. Carnival climbed to the number one spot by promoting fun at sea and pitching its appeal to younger customers who were drawn to hassle-free partying. But apparently the partying of high school and college students went too far. Travelers aboard the ships have complained of "drunken, loud behavior," as reported by Mike Driscall, editor of Cruise Week. To crack down, Carnival raised the drinking age from 18 to 21 and required more chaperoning of school groups. But young individual travelers were still unruly and disruptive. Thus, Carnival instituted a new policy, effective immediately. No one under 21 may travel unless accompanied by an adult over 25 (one student per one adult). Says Vicki Freed, Carnival's vice president for marketing, "We will turn them back at the docks, and they will not get refunds."

You are a new employee at Carnival, and your boss has told you to answer an email inquiry from Sheryl Kiklas of All-World Travel, a travel agency that features special spring-and summer-break packages for college and high school students. Sheryl is trying to book a cruise for the entire cheerleading and football teams from Temple University. Sheryl is requesting rooms for more than 150 student athletes, several dozen more students who support the team as managers and trainers, and about a dozen coaches - the trip would be, essentially, a party cruise for college football players and cheerleaders. All- World Travel has been one of Carnival's best customers in the past.

Task: An email declining the booking of Temple University's football entourage and informing her of Carnival's shift in focus from young pleasure seekers to families; let her know that an individual would like to continue Carnival's business relationship with All-World.

Dear Ms. Kiklas,

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Three sentences rationale and bad news

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Sincerely, Student Name(s), Assistant Director(s) of Marketing