1) Respond to the following statement: "Our organization has key performance indicators that measure financial and nonfinancial performance, including customer satisfaction, product and service quality, cost, revenues, and employee satisfaction. We therefore have a balanced scorecard approach."

2) Discuss whether the balanced scorecard strategy map approach is a performance measurement system, a management system, or both. 3) Develop a balanced scorecard that the dean of the college could use to evaluate the college's operations. Be specific and indicate the purpose of each balanced scorecard measure.

* Provide you Answer in an Excel file