1) Room count forecasts prepared by the reservations department are used for the sole purpose of staffing the front office.

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2) Due to variations in forecasting methods, it is possible for a walk-in guest who arrives at a hotel at 11am to told there are no rooms available for that night, while another walk-in guest who arrives the same hotel at 11pm that night is given a room for the evening.

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3) The use of check-in kiosk systems at hotels is one example of the increase of self-service technology that is being seen across much of the hospitality industry.

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4) The purpose of a hotel utilizing hurdle pricing is to give discounts for advanced bookings.

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5) One of the advantages of combining an established historical database with a loyalty program is so that multiple hotels within a chain have the ability to access a specific guest's information and can cater to his/her needs.

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6) A guest who makes a reservation for a specific date, but then contacts the hotel on the day that they are scheduled to arrive in order to notify the hotel that they will not be staying at the hotel, is referred to as a no-show.

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7) Closing certain dates to arrival and requiring a minimum length of stay are commonly used yield management control techniques.

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8)The concept of a single-image inventory is one in which all users have the ability to look at the same data located in the same databases.

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9)Group reservations are always handled by a central reservation office.

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10) While many small to medium sized hotels are happy about the support that CVBs provide by bringing travelers/tourists to the area, most large hotels with meeting rooms and/or convention center space do not find much benefit in CVBs.

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11)A guest who is attending a convention at a hotel but has booked a room outside of the convention block is referred to as an unidentified delegate.

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