1) Scenario

You are a manager at a retail pharmacy outlet called One Pharmacy. Your store is in a very socially and culturally diverse suburb. Sometimes your staff members complain that the customers they serve are rude, unreasonable or difficult to understand. You realise your customer service systems may need to be reviewed and updated to best support your staff in serving the needs of your customers.

According to Australian Consumer law, what are 2 rights and responsibilities of customers?