1. Schwartz's values model includes all of the following EXCEPT:

a.Utilitarianism

b.Universalism

c.Security

d.Hedonism

2. You have been working hard on a sales pitch for a big multinational client. You have just learned that the client has accepted your pitch and will award the contract to your organisation. Upon hearing this news from your boss, you thrust your fisted arm in the air and yell "awesome"! This behaviour is most likely an example of:

a.Perceptions directly influencing beliefs

b.Emotions directly influencing feelings

c.Emotions directly influencing behaviour

d.Behavioural intentions directly influencing behaviour

3. The lowest level of emotional intelligence is:

a.Management of others' emotions

b.Management of own emotions

c.Awareness of own emotions

d.Awareness of others' emotions

4. Jenna works at a cattery and is required to complete a set of tasks each day that comply with the organisation's predetermined work methods. She deviates from these work methods so she can make her own decisions about how to do things, despite being told she needs to follow the set work procedures. Her methods often mean the cattery is in violation of health and safety protocols. Which of the following is this behaviour an example of?

a.Counterproductive work behaviours

b.Presenteeism

c.Internal locus of control

d.Job crafting

5. Telesia has started a new role after graduating from university last year. She is keen to learn more about her role and become competent so she can progress in the organisation via the promotion process. She is aware that her interpersonal skills will be important if she wants to take on leadership roles in the organisation. One method Telesia can use to increase her self-awareness is by applying:

a.Open area

b.Contact hypothesis

c.Johari Window

d.Emotion management