1. Search the online Library for a journal article on customer assessment tools. Then, use the Internet to research the various customer assessment tools. Post the information as to the sites and information you found as well as the responses to the following:what tool doyou feel ismost useful to you,summarize how the tool operates, and what kind of results you should expect.

2. In the private sector, there are frequently many competitors, butthe public sector has few actual competitors. In assessing its competitive advantage, What does a competitive advantage mean in the public sector? Does this mean it has a good position and thus a good competitive advantage? Support your position.

3. There are many ways to secure information from customers. One of these is a focus group. Research a focus group andexplain how the process works? What are the advantages and disadvantages of this process?

4. When attempting to secure information on customer or stakeholder expectations, there are a number of ways of getting information. Besides the focus group, name and describe the technique or method as well as the positive and/or negative aspects of the method named.

5. As you are securing information for your strategic plan, developing an organizational profile is helpful. What would you include in this profile, and how would you accomplish this?