$1.$ Select ONE of these jobs to work on$,$ and check your selection.

$\_\_\_\_$ Grocery store cashier

$\_\_\_\_$Customer service staff at Sephora $($a store that sells cosmetics$,$ perfume and skincare products$)$

$2.$ Describe customer service skills.

$3.$ Create critical incidents for this $5-$point scale of BARS for your selected job.