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1. Since IT organizations are most often order takers, , is it not arrogant of them to suggest that they will actually manage demand? 2.

1. Since IT organizations are most often "order takers, ," is it not arrogant of them to suggest that they will actually "manage demand"? 2. Suppose one of the five enablers of demand management in Figure 20.1 was totally absent. Describe the likely ramifications for the organization

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