1. Strategic planning done by A. top B. middle managers. C. First -line 2. According to Elton Mayo employees worked harder if they received A. rest periods B. special attention C. health insurance D. more money 3. Contingency viewpoint is part of the perspective of management. A. Historical B. Contemporary 4. Mayo developed a theory known as the A. Hawthorne Effect B. Quality C. MBO D. systems 5. According to the viewpoint of management, a manager's approach should vary according to the individual situation and the environmental situation. A. behavioral B. quality C. systems D. contingency 6. The -statement answers the questions "where do we want to go strategically?" A. vision B. personal C. individuals D. mission 7. The -statement answers the question "what is our reason for being?" A. vision B. personal C. individuals D. mission 8. planning done by middle managers. A. Strategic B. Tactical C. Operational 9. thoughts, organizations should resolve conflicts through integration where managers and workers talked over differences. A. Elton Mayo B. Marry Follett C. Gilbreth D. Taylor