1. (TCO 11) The four cost categories in a cost of quality program are (Points : 3)

product design, process design, internal success, and external success. prevention, appraisal, internal failure, and external failure. design, conformance, control, and process. design, process specification, on-time delivery, and customer satisfaction.

Question 2.2. (TCO 11) Which of the following is NOT a nonfinancial performance measure for customer satisfaction? (Points : 3)

Number of defective units shipped to customers as a percentage of the total units of product shipped Number of customer complaints On-time delivery Number of defects for each product line

Question 3.3. (TCO 11) Which of the following is NOT one of the three main measurements in the theory of constraints? (Points : 3)

Investments or inventory Other operating costs Manufacturing lead time Throughput contribution