1) Television Haven buys televisions from a manufacturer and then sells them to department stores. Television Haven is most likely a:

a) Producer b) retailer c) Consumer d) Wholesaler e) marketer

2) -------------is one of the most difficult takes for managers. However, doing so is essential because it gives employees feedback and generates information about the quality of the firms selection, training, and development activities

a) Performance appraisal b) Recruiting employees c) competition analysis d) Development appraisal e) Policy evaluation

3) Irene is a manager at a large car dealership and service shop. She is involved in administering activities associated with planning and designing the can and managing the logistics, quality, and productivity of the service department. She takes her role in the service department very seriously because service is an important Pert of the total product for the dealership's customers. Thus. Irene is a(n) A) human resource manager. B) sales manager. C) marketing manager. D) operations manager. E) finance manager.

4) Ramone has recently started working at an accounting firm. To get him up and running quickly, the firm has paired him with an experienced accountant to offer him support, training, and guidance as he learns the tasks of his new job. this is an example of A) case study training. B) web-based training. C) development. D) mentoring. E) classroom training.