1 The central idea in benchmarking isto study and imitate the best practices of the best businesses in your particular industry to the exclusion of business that are not in your industry.

True

False

2 Real-time control is distinguished from concurrent control because it deals with present rather than the future or past.

False

True

3 Control is another term for authority.

True

False

4 A control chart is used to plot statistical variations in repetitive processes to monitor actual vs desired quality measurements.

False

True

5 Whether or not a business needs to be customer-centered depends the type of product and frequency of services to a customer.

True

False

6 Under the Deming Management Philosophy, employees are considered to be customers.

True

False

7 Executive reality checks refer to performance evaluations conducted by top-level managers on lower-level managers.

False

True

8 To test the quality and validity of objectives and standard requires the implementation of feed-back controls.

False

True

9 Feed-forward control helps managers brief the next team to perform subsequent phases of a multiphase project.

False

True

10 A flow chart is a detailed organization chart.

True

False

11 A bar chart indicating deviation from a standard bell curve is a Histogram.

True

False

12 A process audit and a management audit are descriptions of an internal audit.

False

True

13 Managers manage internal customers.

True

False

14 Kaizen is Japanese for "continuous improvement."

False

True

15 There are eight Basic TQM tools.

False

True