Question
1 The central idea in benchmarking isto study and imitate the best practices of the best businesses in your particular industry to the exclusion of
1 The central idea in benchmarking isto study and imitate the best practices of the best businesses in your particular industry to the exclusion of business that are not in your industry.
True
False
2 Real-time control is distinguished from concurrent control because it deals with present rather than the future or past.
True
False
3 Control is another term for authority.
False
True
4 A control chart is used to plot statistical variations in repetitive processes to monitor actual vs desired quality measurements.
True
False
5 Whether or not a business needs to be customer-centered depends the type of product and frequency of services to a customer.
False
True
6 Under the Deming Management Philosophy, employees are considered to be customers.
True
False
7 Executive reality checks refer to performance evaluations conducted by top-level managers on lower-level managers.
True
False
8 To test the quality and validity of objectives and standard requires the implementation of feed-back controls.
True
False
9 Feed-forward control helps managers brief the next team to perform subsequent phases of a multiphase project.
False
True
10 A flow chart is a detailed organization chart.
True
False
11 A bar chart indicating deviation from a standard bell curve is a Histogram.
False
True
12 A process audit and a management audit are descriptions of an internal audit.
False
True
13 Managers manage internal customers.
False
True
14 Kaizen is Japanese for "continuous improvement."
True
False
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