1 The central idea in benchmarking isto study and imitate the best practices of the best businesses in your particular industry to the exclusion of business that are not in your industry.

True

False

2 Real-time control is distinguished from concurrent control because it deals with present rather than the future or past.

True

False

3 Control is another term for authority.

False

True

4 A control chart is used to plot statistical variations in repetitive processes to monitor actual vs desired quality measurements.

True

False

5 Whether or not a business needs to be customer-centered depends the type of product and frequency of services to a customer.

False

True

6 Under the Deming Management Philosophy, employees are considered to be customers.

True

False

7 Executive reality checks refer to performance evaluations conducted by top-level managers on lower-level managers.

True

False

8 To test the quality and validity of objectives and standard requires the implementation of feed-back controls.

True

False

9 Feed-forward control helps managers brief the next team to perform subsequent phases of a multiphase project.

False

True

10 A flow chart is a detailed organization chart.

True

False

11 A bar chart indicating deviation from a standard bell curve is a Histogram.

False

True

12 A process audit and a management audit are descriptions of an internal audit.

False

True

13 Managers manage internal customers.

False

True

14 Kaizen is Japanese for "continuous improvement."

True

False