1. The corresponding points should be taken off if a student's answer doesn't include the following points; yet, if other arguments/examples in the same vein of this example answer are used, then 2 points each can be given as bonus points.

Rooms to consider include: (1 and 2 could be combined).

1. reception,(2points)
2. front desk,
3. waiting room,(2points)
4. examination/consultation room,(2points)
5. treatment bays,(2points)
6. restrooms,(2points)
7. employee break room,(2points)
8. manager's office,(2points)
9. file storage room,(2points)
10. and lab.(2points)

Respond: A waiting room for the customers (potentially with a space targeted towards children since they are the most common demographic of customer for orthodontists)

• An atttatched reception office with staff to greet customers and facilitate the operations connecting the customers with the service providers (orthodontists), and also to assist them in scheduling future appointments
• Private rooms to carry out the service away from other customers
• Bathrooms for customers
• Bathrooms for staff
• Private offices for the service providers (orthodontists) to remain when they are not activley providing the service and to do their other tasks
• Storage rooms for housing equipment and supplies needed in order to provide the service
• A breakroom for staff to eat without desterilizing the patient rooms or imposing on Dr's personal offices

2. The corresponding points should be taken off if a student's answer doesn't include the following points; yet, if other arguments/examples in the same vein of this example answer are used, then 2 points each can be given as bonus points.

Rooms to consider include: (1 and 2 could be combined).

1. reception,(2points)
2. front desk,
3. waiting room,(2points)
4. examination/consultation room,(2points)
5. treatment bays,(2points)
6. restrooms,(2points)
7. employee break room,(2points)
8. manager's office,(2points)
9. file storage room,(2points)
10. and lab.(2points)

Respond: Given that an orthodontics office is typically divided up into a number of rooms, specify the rooms you believe would be necessary for an orthodontics office.

There is a clear need for the rooms in the orthodontics office to be sanctioned off from one another, and have their roles in the office environment clearly stated. In order for the orthodontics office to carry out its needs the appropriate infrastructure is required in these rooms. The rooms that I believe are absolutely necessary for the orthodontics office to be divided into are as follows: a waiting room for patients, a consultation room where patient and doctor meet, a radiation room to take x-rays, a laboratory, a break room, and a storage area.

3. The corresponding points should be taken off if a student's answer doesn't include the following points; yet, if other arguments/examples in the same vein of this example answer are used, then 2 points each can be given as bonus points.

Other considerations include ambient conditions such as (1 and 5 could be combined)

1. temperature, (2 points)
2. air quality,(2 points)
3. noise management,(2 points)
4. music,(2 points)
5. smells,(2 points)
6. layout,(2 points)
7. equipment,(2 points)
8. furnishings,(2 points)
9. signage,(2 points)
10. the use of personal artifacts,(2 points)
11. and style of dcor.(2 points)

Respond: In addition to space allocation for the necessary rooms, what other factors should be considered when designing an orthodontic servicescape?

In addition to space allocation for the necessary room differences, safety precautions and work conditions need to be taken into account when considering the design of the orthodontic services cape. There needs to be proper precautions taken because exposure and contact with different infectious agents in order to perform job duties are at risk. A safety element must be incorporated when employees are in the workplace and certain precautions like handwashing in all areas to meet health criteria. Another example is the materials used in the building and design layout, which must be easily washable and able to be disinfected.

4. The corresponding points should be taken off if a student's answer doesn't include the following points; yet, if other arguments/examples in the same vein of this example answer are used, then 2 points each can be given as bonus points.

Efficiency typically concerns speed of service (3 points) and cost containment (3 points) while effectiveness deals with meeting the more time-consuming and friendlier customer service needs of a firm's customer base (6 points).

In designing an office, the front desk (3 points) and waiting areas(3 points) are typically designed towards effectiveness needs(3 points).

In contrast, treatment areas (3 points) are designed to maximize efficiency goals(3 points).

Respond: Service firms often have to balance effectiveness and efficiency. Discuss what this trade-off means and how it affects the design of an orthodontics office.

The trade off means that the health center is mainly focused on their current standing with psychological dimensions of the environment and person . The psychological aspects of the office are not just reflected in the patient, but also within the employees themselves, because with inefficient workspace, they have the potential to produce the desired effect for a patient. It is important for the atmosphere in the office to coincide with my employees' needs in order for them to provide a satisfactory service for clients.