1) The difference between manufacturing and service companies relate to the existence of: a) raw material and work in process b) raw material, work in process and finished goods c) raw material and finished goods d) finished goods e) finished goods and tangible characteristics 2) Which of the following capacity components will NOT be found in a service company? a) raw material b) no difference between capacity components c) raw material, equipment and facilities d) facilities and equipment e) information and skills 3) Which of the following statements are true? i) As long as order winners are exceeded, order qualifiers are not important ii) First you have to meet order winners, then exceed order qualifiers iii) Order qualifiers provide the basis for differentiation iv) Order qualifiers and order winners are time and market specific a) i and ii b) i, ii and iv c) iv d) iii and iv e) if and iv 4) These companies would be correct in following a design-and-make-to-order strategy to meet demand: i) A university doing contract research ii) ESKOM supplying electricity iii) The Construction Consortium for Katse Dam iv) SASOL supplying diesel and petrol a) i and if b) i and iii c) i, if and iv d) iii and iv e) ii and iv 5) Projects and jobs: i) differ with regards to the location of the capacity ii) require the design of the new product/service but use a standard process iii) can easily be automated iv) require the design of the new product/service and a new process a) i and ii b) i and iii c) i, iii and iv d) iii and iv e) i and iv 6) The following statements are true about managing operations well: i) Assumptions often influence operational outcomes negatively ii) People mostly act in accordance with measurements iii) Different parts of operations should have different measurements iv) Budgets should always be fully spent a) i and ii b) i and iii c) i, iii and iv d) ii and iv e) i and iv 7) Which of the following is NOT a system principle? i) emergent properties exist on system but not on lower levels ii) counter-intuitiveness is irrelevant to understanding systems iii) cause and effect are never distant in space and time iv) allocated product cost is a good indicator of actual cost a) i and if b) ii, iii and iv c) iii and iv d) i and iv e) iv 8) A process map on Excel (e.g. for Tile Products): i) shows sequence and dependencies ii) requires very accurate data iii) allows 'what-if?' questions to be asked iv) should be limited to single process a) i and iii b) ii, iii and iv c) iif and iv d) i and iv e) iv 9) The five focusing steps allow the manager to: i) direct his/her efforts to where the biggest impact will be made ii) manage day-to-day operations iii) make long term decisions iv) design different behaviour rules for the constraint and non-constraints a) and iii b) ii, iii and iv c) iii and iv d) i and iv e) i, ii, iii and iv 10) Productivity is best measured using: a) utilisation of resources b) efficiency of resources c) return on investment d) cost-effectiveness e) net profit