$1.$ "The early crashes of the Lockheed Electra, one of the first commercial turboprop aircraft in service, was an example of a crisis that can occur in which stage of the industry life cycle?"

A$.$ Introduction

B$.$ Growth

C$.$ Shakeout

D$.$ Maturity

E$.$ Decline

$2.$ Disruptive innovation is a significant technological force. Which statement below is false concerning its presence in the macroenvironment?

A$.$ "Non$-$consumers who did not buy a certain product previously, are now buying that product."

B$.$ New products that represent disruptive innovations may quickly go into mass production, thus creating supply chain problems."

C$.$ Cell phones are an example of a disruptive innovation.

D$.$ The new disruptive product is usually expensive and hard to purchase initially.

E$.$ Disruptive products can decimate existing businesses and even entire industries.

$3.$ During the $\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ stage, the firm organizes its crisis management team and conducts training."

strategic planning

A$.$ crisis management

B$.$ strategic Planning

C$.$ organizational learning

D$.$ external landscape

E$.$ Landscape Survey

$4.$ Film Recovery Services was a new company that extracted silver off of old film. The process involved using toxic chemicals to remove the metal. The company encountered a crisis in its $\_\_\_\_\_\_\_$ stage involving $\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

A$.$ existence$/$the death of an employee

B$.$ growth$/$the infringement of its patented process.

C$.$ success$/$extortion attempts from a private citizen.

D$.$ renewal$/$a hot air balloon that crashed into its factory.

E$.$ success$/$an earthquake that hit its California location.

$5.$ Interface, Inc., a modular carpet manufacturer, is closely associated with which trend?"

A$.$ concern for the environment and sustainable development

B$.$ the volatility of oil prices

C$.$ the overexpansion of credit

D$.$ problems with cyber crises

E$.$ disruptive innovation

$6.$ The hamburger chain Wendy s encountered a crisis in California. The chain was targeted because of its spectacular success. What was that crisis?

A$.$ A KFC manager infiltrated a Wendy s store as an hourly employee and learned some of the trade secrets of the company.

B$."$As a high school prank, a student hacked into the Wendy s system and added spaghetti and meatballs to all of the online menus."

C$.$ "During a Thanksgiving promotion, a local radio station dropped live turkeys from a helicopter. Several of the turkeys $($which cannot fly$),$ slammed into a Wendy s parking lot and damaged a number of cars."

D$."$As a college prank, a local ROTC group put camouflage all around the Wendy s near the campus. The next day, the opening manager could not find the store."

E$.$ A woman planted a real human finger in her chili and then tried to extort money from Wendy s$.$

$7.$ The positive thinking industry is linked to one of the trends below. Which trend is it$?$

A$.$ the overexpansion of credit

B$.$ the volatility of oil prices

C$.$ supply chain integrity

D$.$ concern over the environment and sustainable development

E$.$ disruptive innovation

$8.$ The Denny s restaurant chain and Cracker Barrel both experienced the same crisis in which they were charged with:

A$.$ "serving fish on a Thursday instead of Friday, thus offending the local Catholic population."

B$.$ "having problems with their salad dressings, which later caused cases of salmonella."

C$.$ using illegal immigrants as dishwashers.

D$.$ buying inferior quality food items and selling them at outrageous prices.

E$.$ racially discriminating against customers.

$9.$ When looking at the life cycle of a crisis, the $\_\_\_\_\_\_\_\_\_\_$ is the point where the crisis escalates and upsets the healthy equilibrium of the organization."

A$.$ post$-$crisis

B$.$ crisis

C$.$ pre$-$conditions

D$.$ trigger event

E$.$ pre$-$crisis

$10.$ The nuclear power accident at Three Mile Island in $1979$ was an example of a crisis that was most closely associated with which trend?

A$.$ the presence of human$-$induced missteps

B$.$ the trend towards globalization

C$.$ the ongoing threat of terrorism

D$.$ the problem of environmental damage and sustainability of resources

E$.$ the use of social media and the Internet

$11.$ In terms of the threat of terrorism, terrorists are more likely to strike:"

A$.$ rural areas.

B$.$ smaller towns and villages

C$.$ urban areas.

D$.$ an area with few people.

E$.$ vacant buildings and neighborhoods.

$12."$In the race to the bottom, what is the behavior of the brand firm?"

A$.$ It seeks the highest price of the product to be manufactured.

B$.$ It seeks to lower profit margins and product volume sold.

C$.$ It seeks to move from a higher supplier cost line to a lower supplier cost line.

D$.$ It seeks to increase the labor rights and wages of workers in the supply chain.

E$.$ It seeks to maintain itself between the highest and lowest price of the product to be manufactured.

$13.\_\_\_\_\_\_\_\_\_\_\_\_$ forces include factors such as the values of society and religious practices.

A$.$ Political$-$Legal

B$.$

C$.$ Social

D$.$ Technological